Return Materials Authorisation

RMA Request Form (Word Doc)

Should you need to return a product for any reason, please follow the following instructions:

1. Fill in all the appropriate blanks in section 1 on the RMA template. Click above for copy of form.
2. Email the RMA request form to Intelligent Display Solutions Ltd who will issue an RMA number and return the form to you within 3 working days.
3. Include a copy of the returned RMA form with your return shipment.
4. Write the RMA number boldly on the side of the box.
5. Ship RMA to:

Intelligent Display Solutions Ltd
3 Clerewater Place
Lower Way
Thatcham
Berks
RG19 3RF
UK

How to fill in the form:

1. Customer Name: your company's name
2. Customer RMA No: your company’s RMA number
3. Date: date of the request
4. Invoice Address: your company’s invoice address
5. Contact Name: name of person requesting the RMA
6. Contact Phone: number where you can be reached if we have questions
7. Contact Email: where you can be reached if we have questions
8. Purchase Order No: your PO number issued for purchase of goods
9. Your Part No: your part number
10. IDS Order No: this appears on the IDS invoice and is labeled ‘Our Ref’
11. IDS Invoice No: this appears on the IDS invoice
12. IDS Part No: the IDS part number that appears on the IDS invoice and delivery note
13. Quantity: the quantity you wish to return
14. Product Description: description of part being returned
15. Description of problem: be as precise as possible as this will assist in problem diagnosis, attaching a photograph where possible
16. Return Type: please mark the box with the action you require